An increasing reliance on IT makes optimal performance and maximum uptime of systems a business priority. The possibility of critical applications failing and causing costly disruption to business operations is a very real threat which is reduced considerably with our

SimplicITy service

• Our remote monitoring and data backup service minimises the risk of IT downtime by providing continous monitoring of your Microsoft Windows servers, all day, every day as well as providing a managed off-site backup solution.
• This proactive service offers you peace of mind from knowing that your IT systems are in expert hands. We will detect early warning signs of potential problems and take preventive action before users are impacted and productivity reduced.
• The SimplicITy service only requires installation of a small secure monitoring agent on each server, which needs no further on-site
  maintenance. The agent has zero impact on server performance and feeds back server status to the SMS Network Operations Centre via the internet to a dedicated team for further investigation and resolution.
• Direct and automatic alerts enable the SMS Team to address problems quickly and efficiently, eliminating the need for a call to be raised by the end user.

SMS Computer Solutions' SimplicITy service is designed to dramtically reduce or eliminate computer problems in your organisation while maximising your network's availability, performance and security, without the xpense of employing a full-time IT person.

Key Features

• 24/7 continous, automated monitoring of Microsoft Windows Servers and critical services.
• Dedicated team receives specific, accurate error messages via web baased control panel.
• Monthly executive and health reports generated for servers being monitored.
• Anti-Virus/Spyware management(Anti Virus protection is provided)
• Server hardware monitored to give early warning of potential failure.
• Critical security updates are deployed following SMS internal quality checks with ongoing patch management.
• Unlimited Helpdesk and remote support for problem resolution.
• Continual data protection - data can be backed up every 15-minutes to backup devices.

Key Benefits

• Reduces the threat of IT downtime through proactive monitoring.
• Avoids expensive repairs and recovery costs. You'll save money by preventing expensive network disasters from ever happening in the first place.
• Enables action to be taken to rectify faults before problems escalate - which can impact end users and reduce productivity
• Delivers all of the technical support you need for one flat, affordable rate and get all of the technical support you need. There are no hidden charges, caveats, or disclaimers.
• Eliminates travel expenses and ensures faster responses to your problems.
• Safeguards your data. Your data is backed up to multiple devices for fast recovery in the event of loss.
• Gives incredible peace of mind.