 | What do your support contracts cover? |  |
 | Anything that you could expect to see on a typical network is supported, such as operating systems and applications, servers, workstations, printers, switches, routers, hubs, Internet connections, whole network infrastructures. For any problems with any |
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| What operating systems and applications do you cover? |  |
| We cover all Microsoft operating systems and applications, most versions of Novell, most UNIX and Linux systems and most other major applications such as Citrix, Lotus Notes/Domino |
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| We have a specialist application written by a third party. Would you cover that? | |
| Many of our clients have specialist applications. Some are written and supported by a third party. We can work with the third party to ensure that everything is running and resolve any problems that may arise. |
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| How do you charge for network support? | |
| Our charges for our support contract are all different and we tend to work to the customers needs. Not all clients are going to require a full time support contract. Some may only require a certain amount of hours a month and some may wish to purchase a |
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| Why do you charge a fixed rate for full time support contracts? | |
| Providing effective network support requires that we know your systems inside out. We need to keep detailed records of how everything is configured so that we can respond quickly and safely when you have a problem. We have remote monitoring systems that c |
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